Our service philosophy, with its focus on serving others, is an integral part of Stein Mart and helps us fulfill our mission. Since our customers, both external and internal, are the most important part of our business, our goal is to satisfy and delight them at every opportunity.

Regardless of your position or where you work in the company, the service you provide everyday to your customers will ultimately determine our success.

Being friendly, courteous, respectful, enthusiastic, knowledgeable and professional in every situation is the foundation to providing great service to your customers. By treating customers in this way, you can build lasting relationships that are based on trust and mutual respect. We recognize that achieving our service philosophy and our continued success relies on hiring people who truly enjoy working with customers and serving others, and who are dedicated to hard work and excellence in every area of personal performance. With this in mind, we believe in a service philosophy that is fun and exciting, energizes the work environment and provides excellent service to our customers.

• Our service philosophy inspires us to have fun, enjoy ourselves, and be spontaneous and creative. We learn new things by suspending the idea that we are bound by limits, and we create new opportunities for our teams and our organization to succeed. Finding ways to “play” at work allows us to discover new ideas and reach new levels of performance.

• Our service philosophy inspires us to see that in every moment there is the possibility to make a positive impact on anyone you meet. It starts by focusing on one person at a time and doing something unexpected or out of the ordinary for that person—taking that extra step you didn’t have to. When they least expect it or when they need it most, make it happen and make their day!

• Our service philosophy inspires us to really be there for other people in our lives—whether that person is a customer, co-worker, family member or friend. It encourages us to be totally focused on the moment and on the person or task with which we are engaged. It’s about giving someone your undivided attention without your mind wandering to something else. You put away your agendas. You listen from their perspective. You feel what they are feeling. You are connected and you are making a difference. It takes getting out of our own "world" to be in the "world" of another person. What an interesting place to be!

• Our service philosophy inspires us to choose an attitude that can help us be successful. Choice means you are responsible for the way you react to what life places in your path. No one else can or should make that choice for you. It’s about accepting full responsibility for all of our choices, even our attitude. When you realize that you alone are responsible for your attitude, you gain tremendous personal power because only you can decide whether to keep it, learn from it, or shape it into a new attitude, maybe one that's more satisfying.

Our service philosophy at Stein Mart builds upon these principles and allows us to create new and exciting ways of doing what we do. We realize and appreciate each person is not the same and finds different ways to bring these ideas into their lives, but it gives us all a common ground for understanding who we want to be and how we might be. When a community of people commit to these principles, the effect is powerful, creating a higher quality of life at work and allowing us to unleash our full potential.